Welcome to [https://freshqa.qa], the e-commerce platform specialized in selling fresh fruits, vegetables, and juices. By using this website, you agree to the following terms and conditions:

1. Definitions

• Website: Refers to [https://freshqa.qa] and any associated applications or digital platforms.
• Customer: Any user browsing the website or making purchases through it.
• Products: Includes all fresh items offered for sale such as fruits, vegetables, and juices.

2. Registration and Use

• Users must be 18 years or older, or have parental/guardian consent.
• Accurate and up-to-date information must be provided during registration.
• Users are solely responsible for maintaining the confidentiality of their accounts and passwords.

3. Orders and Delivery Policy

• Orders are placed through the website and confirmed via email or whatsapp.
• We strive to deliver fresh products on time, but delivery times may change due to unforeseen circumstances.
• We reserve the right to cancel or refuse any order in case of unavailability or pricing errors.

4. Pricing and Payment

• Prices include applicable taxes unless otherwise stated.
• Accepted payment methods are listed on the website (credit/debit cards, cash on delivery, e-wallets, etc.).
• In case of pricing errors, the website reserves the right to correct them and notify the customer before confirming the order.

5. Return and Exchange Policy

• Due to the perishable nature of our products, returns or exchanges are only accepted if the product is delivered damaged or unfit for consumption.
• Customers must report the issue within  one hour of delivery and provide photographic evidence of the defect.

6. Liability

• The website is not responsible for any damage or loss resulting from misuse of products or delays beyond our control.
• Product quality and freshness are guaranteed up to the moment of delivery.

7. Privacy

• We respect your privacy. Your personal data is handled in accordance with our Privacy Policy

8. Intellectual Property

• All content, including text, images, and logos, is the property of the website or its licensors and may not be used without prior written permission.

9. Modifications

• We reserve the right to update these Terms of Service at any time. Updates will be posted on this page.
• Continued use of the website after changes are made constitutes acceptance of the new terms.

10. Governing Law

• These Terms are governed by the laws of Qatar State , and any disputes shall be resolved by the competent courts of Qatar State.